Return & Exchange Policy

This Returns & Exchanges Policy explains how returns, exchanges, and refunds work for orders placed with Gildmont through https://gildmont.com. By placing an order, you agree to this Policy.

1. Return Window

You must request a return within 30 days of the delivery date. Requests submitted after this window may be declined.

2. Return Authorization Required

All returns require prior authorization from us. Items sent back without an approved return request may be refused, unclaimed, or discarded without a refund.

3. Eligibility Requirements

To be eligible for a return, an item must be: purchased directly from gildmont.com; requested within the 30-day return window; unused and in its original condition with all original packaging, tags, and accessories; and free from damage or signs of excessive handling.

4. Non-Returnable Items

Certain items cannot be returned, including final sale or clearance products, gift cards, personalized or custom-made items, perishable goods, intimate or hygiene products, and digital content that has already been accessed or downloaded.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or you received the wrong item, please contact us within 7 days of delivery. We may request photos or video to document the issue. Where verified, we may offer a replacement, exchange, store credit, or refund at our discretion.

6. How to Start a Return or Exchange

Email us at Info@gildmont.com with your order number, the item(s) involved, the reason for your request, and any supporting photos. We will reply with authorization and return instructions.

7. Return Shipping Costs

Unless an item arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility, and original shipping charges are non-refundable. As a limited courtesy, unopened items from qualifying multi-unit first orders may be eligible for covered return shipping.

8. Exchanges

Exchanges are subject to availability and are generally limited to the same item in a different size or color, or another item of equal value. If your preferred item is unavailable, we may offer a refund or store credit instead.

9. Refund Processing

Once your return is received and inspected, approved refunds are issued to your original payment method. Refunds typically post within 5 to 10 business days, depending on your bank or card issuer.

10. Subscription Orders

Recurring or subscription orders may be subject to stricter conditions. Only unopened items may qualify, and return shipping is the customer's responsibility unless otherwise required by law.

11. Order Cancellations

If you need to cancel an order, contact us as soon as possible. A cancellation fee of up to $2.00 may apply. Orders that have already been shipped cannot be cancelled and must follow the return process.

12. Partial Refunds and Bundles

For discounted bundles or multi-item promotions, refunds are calculated to preserve the bundle pricing. If only part of a bundle is returned, the refund may be reduced proportionally to reflect the discount applied.

13. Refused or Ineligible Returns

Items that do not meet our return requirements may be returned to you at your expense or, where permitted, disposed of without a refund.

14. Chargebacks

If you have a concern about a charge, please contact us first so we can help resolve it. Filing a chargeback does not guarantee a refund and may delay resolution.