Refund policy

Returns & Refunds

At Gildmont we want you to love what you ordered. If something isn't right, we're here to help. You have 30 days from the day your order is delivered to request a return or refund.

Return eligibility

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Please keep your order confirmation or proof of purchase.

Items that cannot be returned

For health and safety reasons, some items can't be returned, including opened personal-care or intimate products, pierced jewelry, and any item marked "final sale." Perishable goods and gift cards are also non-returnable.

How to start a return

Email us at graywayllc11@gmail.com with your order number and the reason for the return. Our team will reply with the return address and step-by-step instructions. Please do not send items back before contacting us, as returns without prior approval may not be processed.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend a tracked shipping service, as we can't guarantee we will receive your returned item.

Damaged, defective, or wrong items

If your order arrives damaged, faulty, or incorrect, contact us within 7 days of delivery with photos. We'll arrange a free replacement or a full refund at no extra cost to you.

Refunds

Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card provider, it may take additional time to appear.

Exchanges

The fastest way to get a different item or size is to return your original order for a refund and place a new order once the return is approved.

Late or missing refunds

If you haven't received a refund 10 business days after approval, please check with your bank or card company first, then contact us and we'll help track it down.